Question 1

How do I file a formal complaint?

Accepted Answer

Marigold & Pea strives to develop items that deliver a heavenly experience, and pleasing our customers takes precedence over anything else. Therefore, if for any reason this did not work out, we sincerely apologize and promise to make things right. Please email our customer service department at support@marigoldandpea.com (support@marigoldandpea.com)if you have a complaint to make; they would be pleased to help.

Question 2

How does Marigold & Pea handle my personal information?

Accepted Answer

We ensure the utmost security and safety in the handling of your personal data. In our Privacy Statement,() we explain how we do this.

Question 3

What is Marigold & Pea policy on cookies?

Accepted Answer

Cookies are utilized when accessing an online store. This is to provide you with the greatest experience possible on our website, as well as to enhance our own services. Our Cookie Statement provides additional information.

Question 4

How do I follow my order?

Accepted Answer

After the shipment is dispatched by us, you may monitor your order using the track & trace number you get from the delivery provider.

Question 5

CANDLE CARE

Accepted Answer

• Allow the candle to burn for two to three hours. Do not burn your candle for more than 4 hours at a time.
 • Our scented candles have a powerful smell coming from the wax. The aroma of the melted wax lasts for a very long time after it has been blown out. In order to preserve the scent's quality, you shouldn't burn it for more than three hours. A scent's quality might be impacted by excessive heat.
 • Maintain a regular wick trim (3-5 mm is optimal).
 • For constant wax consumption, make sure to reposition the wick in the wax after each usage.
 • When you light a candle, let it burn all the way down until the wax has melted all the way to the top.
 • Allow the candle to burn until the top of the wax has fully melted each time you light it.
 • Burn within sight
 • Keep away from things that catch fire
 • Keep away from children

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